Privacy Policy

1. Introduction

Welcome to Fenix Padel (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our padel coaching booking platform and related services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with these practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

When you register for an account or use our services, we may collect the following personal information:

• Full name and contact details (email address, phone number)
• Account credentials (email and encrypted password)
• Profile information (profile picture, skill level preferences)
• Payment information (processed securely through our payment partners)
• Booking history and preferences
• Communication records with our coaches and support team

2.2 Booking Information

When you book coaching sessions, we collect:

• Selected coach and session preferences
• Date, time, and duration of bookings
• Court assignments and venue information
• Number of players and additional player names (for group sessions)
• Session notes and special requests

2.3 Technical Information

We automatically collect certain technical information when you use our platform:

• Device information (browser type, operating system)
• IP address and general location data
• Usage patterns and interaction with our platform
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Processing bookings, managing your account, and facilitating coaching sessions
• Communication: Sending booking confirmations, reminders, schedule changes, and important updates
• Payment Processing: Facilitating secure payments through our authorized payment partners (including virtual accounts, QR payments, and e-wallets)
• Coach Coordination: Sharing necessary booking details with coaches to ensure smooth session delivery
• Calendar Integration: Syncing confirmed bookings with coach schedules via Google Calendar
• Service Improvement: Analyzing usage patterns to enhance our platform and user experience
• Customer Support: Responding to inquiries and resolving issues
• Legal Compliance: Meeting legal obligations and protecting our rights

4. Information Sharing and Disclosure

We may share your information with:

4.1 Coaches

We share booking details (name, contact information, session preferences, and player names) with coaches to facilitate your coaching sessions.

4.2 Payment Processors

We use trusted third-party payment processors to handle transactions securely. These processors have their own privacy policies governing the use of your payment information.

4.3 Service Providers

We may share information with service providers who assist us in operating our platform, including hosting services, email providers, and analytics tools.

4.4 Legal Requirements

We may disclose your information if required by law, legal process, or government request, or to protect our rights, privacy, safety, or property.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure password hashing using industry-standard algorithms
• Regular security assessments and updates
• Access controls limiting who can view your data
• Secure JWT-based authentication

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Data Portability: Receive your data in a structured format
• Opt-out: Unsubscribe from marketing communications

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. These help us remember your preferences, maintain your session, and analyze how you use our services. You can manage cookie preferences through your browser settings, though disabling cookies may affect some functionality.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records may be retained for accounting and legal purposes even after account deletion.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last updated” date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: